Introduction

Institut Sosial Malaysia (ISM) is an agency under the Ministry of Women, Family, and Community Development (KPWKM) with Public Training Institute (ILA) status. Established in 2002, it operates with the primary objective of becoming a renowned centre of excellence in social studies and social development. Its campus building is strategically located in the Federal Territory of Kuala Lumpur.

As a training centre for government personnel, social practitioners, and researchers, ISM provides social training and serves as a resource centre for new ideas and information in the field of social studies and social development. Currently, ISM is moving forward to establish itself as a centre of excellence in training and research by conducting courses, seminars, workshops, forums, and organising key conferences in social development.

To enhance capacity building, ISM is progressing toward establishing cooperative networks with local and international universities to develop a more comprehensive curriculum and effective strategies that empower knowledge and convey current ideas to participants attending training at ISM. In line with these efforts, ISM aspires to become Malaysia’s premier centre of excellence in social fields and social development. Given that ISM supports KPWKM in providing policy-related training to government officers and the public, it increasingly serves as a medium between policymakers and policy-movers (implementers), while also acting as a think tank for the nation's social development.

ISM conducts courses, programs, and activities managed by four (4) clusters and one (1) unit, namely the Social Consultation Development Cluster (KPRS), Social Work Development Cluster (KPKS), Research and Development Cluster (KPP), Repository and Documentation Cluster (KRD), and ISM’s Accredited Center (PB). Various courses, programs, and activities are offered to officers and staff of KPWKM and its agencies, other government agencies, Non-Governmental Organisations, and the public. 

Apart from running courses, programs, and activities, ISM is also involved in research and development activities. ISM conducts research in social fields, including studies involving the Ministry's target groups. In line with its commitment to promoting lifelong learning and information dissemination, publications such as the ISM Annual Report and other publications are released periodically.

ISM will continue to enhance its training and capacity building by designing curricula to meet current needs. ISM remains committed to achieving its vision, mission, and objectives in its endeavour to integrate humanitarian values within its capacity-building and knowledge enhancement agenda. 
 

Vision & Mission

Vision

A Premier Center of Excellence for Social Well-Being Development.

Mission

To be a center of excellence in social studies and social development through the provision of training, research, publications, and strategic collaborations.

Objectives

1. To produce skilled and professional social practitioners;
2. To enhance skills and to share knowledge in social policy management;
3. To design curricula and training programs, establish cooperative networks and knowledge sharing, and support research;
4. To produce publications on social studies and social development.
    

Client Charter

We are committed to conducting quality training programs aimed at enhancing the knowledge, skills, and professional experience of the human capital within the Ministry and Departments, as well as fostering the right and genuine attitudes among social practitioners in the fields of social development, social welfare, and social work.

We pledge to:

1. To notify participants about a planned course at least fourteen (14) days before the course begins.
2. To ensure course delivery achieves an average evaluation score of at least 5 on a 1-7 scale in the effectiveness of delivery assessment.
3. To ensure training infrastructure and facilities provided achieve an average evaluation score of at least 5 on a 1-7 scale in client satisfaction assessment.
4. Provide feedback on every complaint and inquiry within no later than five (5) working days.
    

Achievements and Recognitions