The Pilot Diversion Programme is an initiative proposed by the Ministry of Women, Family and Community Development (KPWKM) and approved by the Attorney General’s Chambers (AGC). Efforts to establish this Pilot Programme began in 2013 through various meetings and workshops on Diversion, facilitated by international experts from countries such as England and Wales, Australia, New Zealand, and Hong Kong.

Malaysia is heading towards becoming an ageing nation, with an estimated 5.8 million elderly individuals, accounting for 15.3% of the population aged 60 years and above, by 2030. This diagnostic study aligns with the government’s aspiration to provide formal and informal services and facilities to achieve overall societal well-being.

This Outcome Evaluation Report aims to present an analysis of the effectiveness of the Social Worker Competency Development Programme conducted at the Malaysian Social Institute (ISM), Ministry of Women, Family and Community Development, during the period of 2018-2019 under the operating expenditure allocation.

The main objective of the study was to design and develop a comprehensive support system action plan for registered caregivers of PWDs. This study involved a sample of 2,333 informal caregivers covering all seven categories of PWDs. The sample study for formal caregivers (PWD care centres) included 213 care centres, consisting of 162 Community-Based Rehabilitation centres, seven Taman Sinar Harapan centres, 27 care centres run by non-governmental organisations (NGOs), 13 private care centres, and four individual care centres.